Customer Service Counts
At Allgaier Consulting, we rely heavily on client feedback to ensure that we are providing the highest level of customer service and technical solutions possible. We recently conducted an exhaustive survey of our clients to find out how we are doing and where we can improve. We asked about availability, expertise, pricing and much more. The results are in and they are overwhelmingly positive. Below is a graph showing the overall satisfaction.
While we won't disclose the results of the survey in detail, they are in line with the overall satisfaction shown above. But don't take our word for it. Below are real client comments.
"This consultant has been instrumental in resolving issues for our C level executives on a number of occasions. The services provided have always been very timely and professional. One of many great things about this consultant is their ability to communicate the technology concepts needed to both those who are very tech savvy as well as those who have little or no technology experience. I have also been impressed at the passion that this consultant has for helping people, as you can tell that they really do enjoy it. I would recommend this consultant without hesitation."
- ProvoITGuy ★★★★★ (5/5)
"Whenever I need help with any of my Apple products Kevin has the answer. Allgaier Consulting is always prompt and courteous. Kevin teaches as he trouble-shoots. I especially appreciate that he's patient and kind."
- Wendy H. ★★★★★ (5/5)
"Kevin is always available to help with IT in our office. He knows everything there is to know about Macs and all other computers. If he doesn't answer his phone, he always returns calls within about 5 minutes!! I can't sing his praises enough! I would recommend him to anyone in need of any general or complex computer knowledge."
- Jessica T. ★★★★★ (5/5)
"Working with Kevin is such a great experience. Not only is he professional and knows what he is doing, but he makes it a pleasant experience with his ability to break things down and make them understandable. No other person in this field exudes passion for it the way Kevin does - he truly enjoys helping people. I would recommend Kevin to anyone needing a tech consultant and expert!"
- Kara C. ★★★★★ (5/5)
"I have been working with Kevin Allgaier Consulting at my company for a couple of years now and have always had excellent service. Kevin is great to work with, he knows his business, works in a timely fashion and is very friendly and personable. I would definitely recommend him."
- Nalani B. ★★★★★ (5/5)
"After three hours of frustration and nearly pulling my hair out with a difficult IT task, this consultant had me all set in 45 minutes. His solution was vastly better than mine would have been anyway!"
- ILuvTech ★★★★★ (5/5)
"Kevin is absolutely amazing. I will never go anywhere else. His service is unmatched and his knowledge is beyond anyone else I have ever dealt with. I will recommend him to everyone. He is so responsive and I can get a hold of him anytime. Amazing."
- Brett C. ★★★★★ (5/5)
"In the past 5 months I've had more computer trouble than I care to mention. So many issues. So many problems. And Kevin solved every.single.one. He's fast and knows what he's doing. I spent hours and hours on the phone with Apple customer service trying to resolve an issue with a brand new iMac. Though the apple customer care was excellent in trying to help, the problem persisted. So I called in Kevin and he came that day, fixed the problem, and I haven't had a problem since. He's also helped me with several issues on my old iMac that had a hard drive failure. Honestly, I wouldn't trust anyone else with my computer at this point. I would highly recommend (and already have recommended) Allgaier consulting to anyone I know."
- Lindsay R. ★★★★★ (5/5)
"Kevin is extremely knowledgeable about all things technology related. He is an expert when it comes to all Apple products. He is quick to respond and can always answer my questions or solve any issues that arise. He has taught me so many things that have completely simplified my life and allowed me to utilize my Apple products to their fullest extent. Kevin is easy to talk to and explains things so that anyone can understand."
- Molly A. ★★★★★ (5/5)
"It can be so stressful when something goes wrong with my computer, usually due to a user error :), but Kevin is always just a call away to help fix the issue. I would highly recommend him, and do, to anyone looking for computer assistance/tech support. Kevin was also super helpful when my computer died and I didn't know what computer to replace it with. He took the time to talk about different options and what would best meet my current needs. If there was a ten star option available I would have given him that rating, definitely give him a call with any questions or concerns you have, he's amazing!!"
- Fill F. ★★★★★ (5/5)
"I have recommended Kevin to some other clients and friends of mine. He is awesome. I really appreciated his responsiveness and his ability to come up with the best solution. Two thumbs up!!"
- Tania K. ★★★★★ (5/5)
"I have worked with Kevin on numerous occasions and I have never been disappointed. If I have a question or a problem that needs to be solved I know that all I have to do is contact him and the issue will be resolved. There have been multiple times when I had specialty equipment installed and he made himself available to make sure that it was working on our system and communicate with remote techs to resolve any issues. Its a great feeling to know that you have found someone that cares about what he does and is a master at it. It is especially nice that I don't have to worry about it!"
- PressRoom ★★★★★ (5/5)
"It is a relief to know I have a go-to expert for my tech questions and computer needs. Kevin is so knowledgeable, offers suggestions and is so positive."
- TechNovice ★★★★★ (5/5)
"We consider Kevin to be our invaluable right-hand man. There really isn't any challenge he can't overcome with technology, and manages to avoid over-complicating things. Outstanding service!"
- Jennifer W. ★★★★★ (5/5)
"Kevin Allgaier is one of the best tech guys I've every worked with. He knows his stuff and is awesome to work with. I would hire him in a heartbeat!"
- Marc M. ★★★★★ (5/5)
"I was seriously shocked the other day when I learned that Kevin had other clients. The speed at which he responds to our needs is incredible! I send him a text explaining a problem we're having and within 2 minutes, he has taken over my computer and getting us back on our feet. This guy is amazing!
PS. Is there anyway to give you 10 out of 5 stars?"
- Gary W. ★★★★★ (5/5)
"I've always been skeptical of so-called consultants who come into my business, recommend changes, then quickly leave without a complete understanding of our needs. They make me feel like they are more interested in payment than solving problems. Allgaier Consulting is totally atypical in that respect! After working with Kevin on some potentially serious issues affecting our business, my faith in consultants have been restored and he is perceived as a very valuable member of our strategy team. I highly, highly recommend them."
- Jason G. ★★★★★ (5/5)
"Kevin at Allgaier Consulting provided prompt, courteous service. He knew exactly how to fix my iMac problem and expand what I can accomplish with my practice. 100% happy with his services!"
- Timothy D. ★★★★★ (5/5)
"We've seen more growth over the last 12 months than the rest of our history combined. It's been great for business, but difficult to keep up with other aspects of the business... technology being one. We searched for a good IT pro to help us with some of the growth challenges we were facing and landed on Allgaier Consulting. Making the decision to work with AC was the best decision we could have possibly made! Not only is Kevin knowledgable in all areas of technology (he never ceases to amaze us), but he is an absolute joy to work with. Very professional and has great respect for all of our employees). We've worked with tech consulting companies in the past, and have never experienced the level of customer service that we get with AC. If you're looking to grow your business, I would definitely recommend giving these guys a call!"
- Mark J. ★★★★★ (5/5)
"I've worked very frequently with Kevin over the past two years, and it has been the best experience I could've imagined. He is wonderful to work with, always happy to help, and always has an answer for my problems. His response time is always very fast, if not immediate. He is patient with my lack of knowledge, and is always trying to help me understand concepts that I don't quite grasp. He is always looking out for us, recommending the cheapest, most simple, and most effective solutions for what we need. There are never any nickel and dime charges, and he is always honest. I would (and do) recommend Allgaier Consulting to every friend and family member with complete confidence. Don't look any further!"
- Mikel N. ★★★★★ (5/5)
"We had the best experience with Kevin the past few months. I was having issues getting my email at my home office and on webmail. Our web tech guy was unable to help me, saying it was all sorts of other issues - ISP and/or Apple. After investigating those places and not getting anywhere, I wasn't sure where to turn. I had heard fabulous things about Kevin and have been following his blog for quite a while. Knowing the content he shares on his blog - informative, helpful (and in language I can understand!) - I decided to reach out. Kevin's customer service was OVER THE TOP! His was quick to reply to my needs and able to help me all the way through. I cannot recommend him enough. My email was out for 3 weeks and the only one able to help and provide a temporary solution was Kevin so I could at least get some work done. 3 weeks as a small business owner and no email was huge! He would follow up, take the time to explain things I wasn't understanding and come to a resolution. He takes great pride in his work and service to customers - it is totally apparent despite never meeting face to face (we are in different countries!). We would have zero hesitations to use Allgaier Consulting, LLC again or to recommend them to others."
- Laura H. ★★★★★ (5/5)
"Our small healthcare office transitioned to MAC and we enlisted Kevin as our MAC support for hardware and software needs. To say he has been excellent would be falling short. He is overly responsive, creative with solutions, extremely knowledgeable about MAC and our previous PC platform and has been a beacon of common sense when there are too many options at quite an expense. Everyone on our staff is completely comfortable with our new systems and network and we have Kevin to thank for that."
- Melissa T. ★★★★★ (5/5)
"I'm a veteran Mac user, but sometimes run into issues that stump me. I ran into a few the other week and tried contacting several technology consultants to help with the issues (they were time-sensitive and critical they be resolved quickly). The only consultant I heard back from was Allgaier Consulting.
Kevin returned my call on a Friday afternoon and listened to my concerns asking good questions. Fearing it may take a couple weeks to get him on-site, I asked to set a time to meet. Astonishingly, he said he could meet the next day at my home office... on a Saturday!
Kevin was in and out within 3 hours and had all my issues resolved. I can't thank him enough for saving me hours and days of frustration.
I highly recommend Kevin and Allgaier Consulting."
- Kyle G. ★★★★★ (5/5)
"Allgaier Consulting was professional, prompt and delivered a product beyond what we had envisioned. Throughout the whole process, communication was excellent, suggestions were helpful and the expertise made the experience enjoyable. Definitely a company to rely on with a fun and friendly approach that makes the client feel comfortable."
- Celeste G. ★★★★★ (5/5)
"I've had a lot of experience with APPLE customer service with all the products I own. Working with Kevin was my best experience ever! Extremely knowledgeable, friendly, and efficient. He's what makes APPLE such a great customer service company. Thank You!"
- Nathan H. ★★★★★ (5/5)
"Allgaier Consulting, LLC was able to implement a cost effective solution in a timely manner. I had previously discussed my tech needs with 3 other professionals, none of whom could come up with a solution that worked. I would highly recommend Allgaier Consulting, LLC for all your IOS and Windows needs."
- Patrick D. ★★★★★ (5/5)
"Kevin Allgaier is the man! He was not only knowledgeable, responsible, honest, but friendly. Talk about effective, this was one of the best examples of customer service I have EVER experienced. He was able to clearly and patiently explain my options, and accomplish the task at hand in a timely and cost effective manner. My laptop has never run better. From now on, I will recommend friends and family to call Kevin with all their technical difficulties."
- Jenny R. ★★★★★ (5/5)
Your Voice Matters
Please take a moment to give us your feedback. We want to know the good, the bad and the ugly. The more information you give us, the more prepared we are to provide world-class service and support.